The power of listening - not assuming

How often do we hear the first part of something someone says, and then make an assumption or even worse, verbalise a solution, before they have even finished speaking?

We can all fall into the trap of making assumptions about where a situation, conversation or a problem might be heading before asking questions. We base this on our past experiences, our expertise or even a lack of patience to hear the full story.

Modern Leaders listen without interrupting. They listen to learn, and to understand. It is the listener who sets the tone for a conversation.

To become better listeners we must be able to listen without distraction or judgement. We must listen with care and compassion to the stories and experiences of others to truly master the art of modern leadership.

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“Leadership is about asking questions and listening in a way that provides real value.” - Mark Scott in Head & Heart: The Art of Modern Leadership

What is a distraction you can remove as you listen to others this week?

You can read more in my latest book, Head & Heart: The Art of Modern Leadership, which is available everywhere.

You can also follow me on LinkedIn and Instagram where I tend to be the most active. See you there!